Arranging and organising services related to funerals are generally taken care of by undertakers, who are also known as funeral directors. Some of the essential skills and traits that are required by those in this profession are listed below.

An undertaker must be active and be willing to work at odd hours, as he should be available 24 hours a day. He must be prepared to spend a lot of time outside because of the unique nature of the job.

The undertaker should be able to understand the sentiments of clients, listen and comprehend their needs and interact lucidly. People from different cultures, religions and ethnicities as well as those of different ages will have to be managed by him with equal ease. Understanding and sympathy will be of great importance in the course of his job. As an undertaker, he is also expected to comfort the family in their moment of grief, and he must not allow distress or sorrow to cloud his abilities.

Undertakers must be serious and dignified by nature, but should not look sad or morose, as this may heighten the grief of the family members of the deceased person.

Knowledge of various religious customs, rituals and beliefs and profound respect for these greatly helps undertakers find success in their profession. They must also be familiar with the funeral rituals and burial customs of various sects.

An undertaker should have good organisational and management skills. He should also have leadership abilities and must be able to coordinate with a large number of people - from the clergy members to the local florist.

An undertaker must be smart in legal matters and must know the legal formalities to be followed, or the necessary approvals needed from the State authorities before conducting funeral ceremonies. The necessary regulations and formalities to be followed to obtain a death certificate or to file valid insurance claims must also be known to him.

Finally, he must necessarily be able to and be qualified to drive vehicles like hearses and limousines during the funeral service.

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